extbo Privacy Policy

extbo is an online gaming platform operated for players based in the Philippines. This Privacy Policy applies to all personal data collected through the extbo website, mobile browser experience, and any related communications channels, including support emails. By registering an account or continuing to use the platform, you acknowledge that you have read and understood this policy. If you do not agree with how we handle your data, you should not register or continue using extbo. This policy is written in Philippine English to ensure it is clear and accessible to our Filipino players.

We are committed to complying with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, along with its implementing rules and regulations. We take our obligations as a personal information controller seriously and have put in place appropriate technical and organisational measures to protect the data we hold. This policy may be updated from time to time, and the effective date at the top of this page will reflect the most recent version. We encourage you to review this page periodically so you are always informed about how your data is being used.

When you register on extbo, we collect personal information that is necessary to create and manage your account. This includes your full name, date of birth, email address, mobile number, and a username of your choice. We also collect a copy of a valid government-issued ID and, where required, proof of address, in order to verify your identity in line with Philippine regulatory requirements. Providing accurate information is a condition of registration, and accounts found to contain false details may be suspended.

During your use of the platform, we automatically collect certain technical and usage data. This includes your IP address, device type, browser version, operating system, pages visited, session duration, and game activity logs. This data helps us maintain platform security, detect fraudulent behaviour, and improve the overall experience for Filipino players. We also collect transaction data, including deposit and withdrawal amounts, payment method details, and transaction timestamps, which are necessary for processing your financial requests and meeting our regulatory obligations.

We do not collect sensitive personal information beyond what is strictly necessary for identity verification and regulatory compliance. We do not collect biometric data, political opinions, religious beliefs, or health information. If you contact our support team at [email protected], we will retain a record of that correspondence, including any attachments you send, for the purpose of resolving your query and improving our service quality.

The personal data we collect is used for the following purposes: to create and manage your extbo account; to verify your identity and age in compliance with Philippine gaming regulations; to process deposits, withdrawals, and other financial transactions; to provide customer support and respond to your queries; and to detect and prevent fraud, money laundering, and other prohibited activities. We only use your data for the purposes for which it was collected, and we do not use it for unrelated commercial activities without your explicit consent.

We may also use your data to send you important account-related communications, such as transaction confirmations, security alerts, and updates to our Terms and Conditions or this Privacy Policy. These communications are necessary for the operation of your account and cannot be opted out of while your account remains active. We do not send unsolicited marketing messages, and we do not sell your personal data to third-party advertisers or data brokers under any circumstances.

Aggregated and anonymised data — which cannot be used to identify any individual player — may be used internally for platform analytics, game performance reporting, and business planning. This type of data carries no privacy risk and is not subject to the same restrictions as personal data. All processing of personal data is carried out on a lawful basis as defined under the Data Privacy Act of 2012, including the performance of a contract, compliance with a legal obligation, and the legitimate interests of extbo in operating a secure and compliant gaming platform.

extbo does not sell, rent, or trade your personal data to any third party. We may share your data with carefully selected service providers who assist us in operating the platform, such as payment processors, identity verification providers, and IT infrastructure partners. These third parties are only permitted to process your data on our instructions and in accordance with a data processing agreement that requires them to maintain appropriate security standards. We do not allow them to use your data for their own purposes.

We may also disclose your personal data to Philippine government authorities, regulatory bodies, or law enforcement agencies where we are legally required to do so, or where disclosure is necessary to prevent or investigate suspected illegal activity. In such cases, we will only share the minimum amount of data necessary to fulfil the legal obligation. If extbo undergoes a business restructuring, merger, or acquisition, your data may be transferred to the successor entity, subject to the same privacy protections described in this policy.

We retain your personal data for as long as your account is active and for a period thereafter as required by Philippine law and our regulatory obligations. Transaction records and identity verification documents are typically retained for a minimum of five years following account closure, in line with anti-money laundering requirements. Once the applicable retention period has expired, your data will be securely deleted or anonymised so that it can no longer be linked to you.

extbo uses industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include encrypted data transmission (TLS/SSL), access controls that limit data access to authorised personnel only, regular security assessments, and secure storage of sensitive documents. While we take every reasonable precaution, no online platform can guarantee absolute security; we encourage you to use a strong, unique password for your extbo account and to enable any additional security features available to you. If you suspect that your account has been compromised, please contact [email protected] immediately.

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by extbo: the right to be informed about how your data is collected and used; the right to access a copy of the personal data we hold about you; the right to correct inaccurate or incomplete data; the right to object to the processing of your data in certain circumstances; the right to erasure or blocking of your data where processing is no longer necessary or lawful; and the right to data portability where technically feasible.

To exercise any of these rights, please send a written request to [email protected] with your full name, registered email address, and a description of the right you wish to exercise. We will acknowledge your request within five business days and aim to fulfil it within 30 days, subject to any legal obligations that require us to retain certain data. If you believe that your data privacy rights have been violated, you also have the right to lodge a complaint with the National Privacy Commission of the Philippines. We take all such complaints seriously and will cooperate fully with any investigation.